Complaints, Queries and Feedback

Internal Complaints Process

Please address all Queries and Complaints about the Scheme’s service and other Primary Healthcare related matters to:

complaints@foodmed.co.za

 Escalation to Council for Medical Schemes

If you believe that the Scheme has not resolved the matter adequately, you can contact the Council for Medical Schemes (“CMS”). As a registered medical scheme, Foodmed is regulated by the CMS.

The CMS’s contact details are as follows:

Block A, Eco Glades 2 Office Park, 420 Witch-Hazel Avenue, Eco Park, Centurion
Customer Care Centre: 0861 123 267
Email: complaints@medicalschemes.co.za
Website: www.medicalschemes.co.za